Reviews

We Do Right by Our Customers

Looking for a new go-to plumber for your home or commercial space? You’ve come to the right place! See what our past customers are saying about Rightway Plumbing by reading our latest reviews and testimonials. We are eager for you to discover why we are the leading plumbing company in the Charlotte area. If you’re ready to entrust all your plumbing needs to us, call (704) 419-8844. Our expert plumbing team is available 24 hours a day, 7 days a week.

  • I would recommend him to anybody
    Hiram is top notch! He is very knowledgeable and exhibits professionalism and has great skill. I would recommend him to anybody and rehire for any of my plumbing job.

    - Murali M.

  • Professional and courteous service
    Chris Baker did a great job. Professional and courteous service.

    - Christopher D.

  • A great employee and ambassador for your company
    Hyram came to install a new toilet and replace faucets. He was extremely professional and courteous. He also took the old toilet with him and all the packaging material and left the work area very clean. He was a great employee and ambassador for your company

    - George C.

  • Made time to come out on a Sunday as a courtesy
    Had a leaky faucet that I needed to replace. The technician (Billy) came out right at 8 am, and would have installed the replacement faucet the same day but I wasn't prepared and did not have the replacement with me. He gave me a quote for the replacement and I called the office and they put me on the schedule for the next day. Matt came out the next day and installed my new faucet (which is working perfectly) at the quoted price from the day before. He also brought to my attention a potential issue with my countertop underneath the sink. He put me in contact with the owner (Bill), who is also a general contractor, and he made time to come out on a Sunday as a courtesy to check it out. I thought that went above and beyond, and was extremely grateful for the fact that I didn't have to spend additional money getting anything replaced or extra work done. Excellent employees and customer service, and I would use them again, and recommend them to anyone needing their services.

    - Anya A.

  • Very professional and quick service
    Had a water heating leaking, called these guys and they came out the same day and fixed it. Very professional and quick service. Would highly recommend!

    - Jason S.

  • I was immediately put at ease
    I found Rightway Plumbing on Angie's List and as I read the wonderful reviews I decided to give them a call. I was getting the runaround with another plumbing company so I was a little nervous to call. I was immediately put at ease and I made an appointment for that weekend. Eldon showed up today and literally was the nicest person! He explained everything to me and even answered all my questions. He went above and beyond! I was so pleased with this company that I will recommend them to everyone I know! It can be hard to find people you trust if you need home repairs but you don't have to be worried about that with Rightway Plumbing!!

    - Tia M.

  • He was extraordinarily professional and knowledgeable.
    I can't say enough about how pleased I was with Shaun and how he helped me on New Year's Day.  I had a dramatically overflowing dishwasher and kitchen sink which was not fixing itself.  After about a gallon of draino (which, I know I shouldn't use...) and several other home methods, I decided it was time to call a plumber.  

    With it being January 1, most plumbing companies were closed.  I found Rightway on Yelp, and they helped me immediately.  They put me in touch with Shaun who talked me through the process in advance and helped give me an idea of pricing.  About 30 minutes later, he was at my door.  Not only was he fast, he was extraordinarily professional and knowledgeable.  The prices were reasonable and he gave me a quote for some other work which I'll likely have done later in the year.  

    I highly recommend Rightway and will certainly use them again before I buy any more draino!

    - K.L.

  • Super nice and professional staff.
    Notice at 5:30pm that the Hot Water Heater was not working.  Within a few hours it was completely fixed with no crazy after hours Service Call Fees. Super nice and Professional staff. Both the Call Center Staff and Service Technician were Very knowledgeable.  Will definitely use them in the future.  Would Highly Recommend!

    - Jane L.

  • The plumber was both professional and knowledgeable.
    Description Of Work: 
    Replaced Moen valve cartridge in garden tub. Inspected leaking toilet and hot water heater and advised on both while visiting our residence.

    The crew had a busy day, but the staff kept me updated all day on their progress and when to likely expect the plumber.  I didn't feel at all inconvenienced because of the amount of communication I received.  The plumber was both professional and knowledgeable.  Rightway gives estimates on the repairs when they arrive so that you can pick and choose what you'd like fixed.  We were pleased with the service and will use them again.

    - E.C.

  • Very professional and quick service
    Had a water heating leaking, called these guys and they came out the same day and fixed it. Very professional and quick service. Would highly recommend!

    - S.W.I.

  • The quality of the work was excellent.
    David was my plumber and he was very professional and did a great job explaining what the problem was and the options for repair. He did not come off as a being an aggressive salesman at all and I appreciated that. The quality of the work was excellent. I do not hesitate to recommend Rightway plumbing to my friends

    - Andrew G.

  • As painless as possible!
    Rightway plumbing did a fantastic job at our home in a plumbing emergency. Joe was able to come out on a Sunday and evaluate our plumbing emergency and immediately begin repairing a water issue. Joe was at our home took the time to explain our situation and did an outstanding job over several days to keep the job as neat as possible. Rightway Plumbing and Joe really made an unfortunate plumbing accident at our home as painless as possible! Thank you Joe and Rightway Plumbing!

    - Thomas A.

  • He is a TRUE gem and such an honest person.
    I would recommend Rigthway Plumbing to anyone, but really in part to the plumber they sent out, Gary. He is a TRUE gem and such an honest person. I have 2 babies and I felt completely safe with him in the home. He is trustworthy, honest and not a wheeler/dealer. He went above and beyond the call of duty and we thank him for that. I will call Gary at Rightway Plumbing for ALL of my plumbing needs

    - Lauren B.

  • Once the leak was located they had it fixed within a matter of hours.
    We woke up on a Sunday morning with our living room under water and had no idea who to call. A friend suggested Rightway Plumbing and our guy Andy was there within 2 hours, on a Sunday (who does that???). Within a few minutes of checking things out he realized it wasn't going to be an easy fix as we're built on a slab. Once the leak was located they had it fixed within a matter of hours. This was not a one day job BUT, they kept us 100% informed the whole way, let us know what we could expect and got us with a great restoration company to help with the repairs so we can get back to living our life. Overall, we would 100% recommend this company based on both quality of work and customer service. They're just great!

    - Melissa W.

  • Extremely dependable and professional
    My family has been using Rightway Plumbing for several years (Bathroom, Hot Water Heaters & Kitchen). Chris, Justin and the team are extremely dependable and professional .

    - Barry M.

  • I can attest they definitely do things the RightWay!
    After a nightmare experience with [another plumbing company], I was essentially forced to replace my existing tankless water heater with a Rinnia tankless. After much consideration, I elected to go with Rightway plumbing, and I can attest they definitely do things the RightWay! All the way from their professionalism to their prompt responses, not to mention finally having hot water again, they are a pleasure to working with. From Justin to Caleb and master technician/ plumber, Chris, you can't go wrong! Thanks again!

    - Harold S.

  • I’m so glad we took his advice
    I recently hired Rightway Plumbing to replace my water heater, we weren’t anticipating purchasing a tankless water heater but after the technician Chris explained the benefits of tankless water heating we decided to go with it. I’m so glad we took his advice because now we never run out of hot water and it gets hot right away. I highly recommend Rightway and Technican Chris.

    - Erica R.

  • Reliable, courteous
    Excellent Service. The only company to answer the phone when we had a middle-of-the-night water line break. Emmett was able to mitigate the water damage to our garage and completed the work the next day. We have used them in the past for plumbing issues on rentals and our home. Reliable, courteous, and Amy (who answers the phone) is the grestest.

    - Bill G.

  • They go out of their way to help you
    Emmet is the absolute best! He has immense knowledge of everything plumber and is such a pleasure to have him service us every time. These guys, they go out of their way to help you... and “right away”!

    - Alexandra B.

  • As always, very impressed
    Hiram was top notch! He helped me through a tuff situation with professionalism and skill. I would recommend him and Rightway for any plumbing job.

    Update - had a need to replace some very old copper pipe at my ‘new’ house and didn’t hesitate to call Rightway and Hiram to come take care of it for me. As always, very impressed with the professionalism, workmanship, and customer care I was given.

    - Rich H.

  • A friendly professional demeanor
    Chris Baker did an excellent job for me. He corrected an improperly installed issue by another company and explained the repair to me well. He has a friendly professional demeanor. Would recommend.

    - David W.

  • One of the nicest, most professional plumbers I've ever used

    Fantastic. It turned out to be something very minor. Matt was perfectly on time, and is one of the nicest, most professional plumbers I've ever used. Super nice guy. We discussed some future plumbing needs and he had great ideas and provided on the spot estimate.

  • Excellent employees and customer service
    The technician (Billy) came out right at 8 am, and would have installed the replacement faucet the same day but I wasn't prepared and did not have the replacement with me. He gave me a quote for the replacement and I called the office and they put me on the schedule for the next day. Matt came out the next day and installed my new faucet (which is working perfectly) at the quoted price from the day before. He also brought to my attention a potential issue with my countertop underneath the sink. He put me in contact with the owner (Bill), who is also a general contractor, and he made time to come out on a Sunday as a courtesy to check it out. I thought that went above and beyond, and was extremely grateful for the fact that I didn't have to spend additional money getting anything replaced or extra work done. Excellent employees and customer service, and I would use them again, and recommend them to anyone needing their services.
  • Job was completed on time with no surprises

    We had our cold and hot water lines to our washer burst, in the attic. They showed up earlier than expected and did a great job. They were efficient, knowledgeable and professional. Our service provider's name was Emmett. I would strongly suggest you request him as he was as professional and efficient. Strong recommendation!!! Job was completed on time with no surprises. What else could you ask.

  • I don't feel that they push you or try to oversell their services

    The pipe from my hot water heater to the house was leaking. I called at 8:00am and they were able to come out by 9:30am. I have used them before and found them to be very responsive. I was given three quotes - one to replace the broken pipe, one to replace water heater and pipe, and third to replace with tankless water heater. I didn't have the $1,600 for option two, so I chose just to replace the pipe that was leaking. I don't feel that they push you or try to oversell their services, which I appreciate. Not sure if I got the best price out there, but I wanted it fixed immediately and didn't want to shop around. This is the second time I have used their services and would call them again.

  • Break found and repaired!
    FANTASTIC SERVICE. This was a difficult repair. A pipe was broken and finding exactly where it was was difficult. Break found and repaired!
  • Their prices are fair and the work is quality.
    I can't say enough nice things about Righway Plumbing. I think their prices are fair and the work is quality. Billy did the lion's share of work on the house (rough and finish plumbing of kitchens and baths) and he was amazing. Emmett came in to help on an attic installation a large hot water heater. No easy feat. My heart was in my throat watching them haul this heavy piece of metal up through pull down attic stairs where they had maybe 1/8th of an inch clearance. They got it done. No damage to the hot water heater or the house. Would call them again anytime and would recommend them to anyone.
  • Billy came to our rescue!
    We tried to install a bathroom sink ourselves, but found ourselves in a pickle. So, we had to call for help. It was an emergency because we had uninstalled the original sink and we had no water. Billy came to our rescue! He helped us finish installing the new sink and was quick and diligent. Our only complaint is that he was a couple hours later than he originally said, but he made up for it with his work. He was super nice and very hard working!
  • Did exactly what he said he would, when he said he would
    Billy did a great job - did exactly what he said he would, when he said he would. And he did it alone (digging) versus requiring a 2-man crew or bringing in a trencher, which some others said would be required. As a result, he was able to do it for a more reasonable cost than several other quotes I got.
  • He worked hard to get it fixed correctly
    We were very impressed with Billy's expertise and skills! Billy detected where the leak was coming from and opened up the exact location within the dry wall. He worked hard to get it fixed correctly, tested it, and even vacuumed up the residues from his works. He took time to explain things to us as well as gave us good recommendations. He was also very reasonable in charging us. We are thankful we got Billy to work on our water pipe heater leak! We will surely reach out to Billy for our future plumbing works as well as recommend Billy to friends, family, and everyone else!
  • Myles is a magician!

    I had a steady drip coming out of both of my outdoor spigots

    Myles is a magician! The elaborate drip hose irrigation system I had rigged up in order to not waste the water I was losing had become unmanageable. Also, I was decluttering and found the spare wallpaper I would need to patch the inside wall from what I had been told would be a major repair to the front spigot. With May having three paychecks, it seemed the planets were aligning and it was time to price the job! Myles wanted to try something less invasive first and to everyone's surprise, he could loosen the fifty-year-old connection at the front without breaking anything. Since that had worked, I asked him to also look at the back. I had been told that I would have to save the back for when I was remodeling the kitchen so that was not even on my original radar. More magic. Both outdoor spigots are free of drips - all without cutting into a thing. I am still in that happy homeowner shock that something cost so much less than anything I was expecting. I'm a single mom with two starting college in fall and the integrity to so willingly try the least invasive thing first - even when the old pipes make it a long shot - has truly spoken volumes to me about this company and their business model. I would not hesitate to recommend them and use them again when it's something I can't do myself.

  • Hyram from Rightway Plumbing is just that sort of unicorn.
    It is rare to find a service provider who is both skilled at their trade and professionally aware. Hyram from Rightway Plumbing is just that sort of unicorn. Not only did he insist on staying until my repair was confirmed as fixed but he took it upon himself to follow up and make sure we were fully satisfied with both the repair and his approach to service delivery.

    - John E.